Returns & Exchanges Policy
RETURNING THE PURCHASE
- Refunds on Cash On Delivery (COD) orders will be credited to your Spartna eWallet, which can be used for future purchases. Any future purchases will be subject to the same COD/shipping fee procedures, if applicable.
- Credit Card returns will be credited back to your credit card.
- Value Added Tax (VAT) on the product purchased will be refunded.
- In the event that an item you have ordered is unavailable, we will inform you by email as soon as possible and, where payment has already been made, refunds will be credited back to the original payment card used for the transaction.
- The Spartna eWallet credits have an expiry period of 12 months.
ORGANISING RETURNS OR EXCHANGES FOR REGISTERED CUSTOMERS
To organize a return or exchange, registered users must login to their registered account. Go to your ‘My Account’ then to ‘Returns & Exchanges’ and submit. The request for a refund must be within 14 days of receiving your order. Upon completing the request you will receive a notification.
You can track your return or exchange by clicking on ‘Track Your Order’.
ORGANISING RETURNS OR EXCHANGES FOR GUEST USERS
To organize a return or exchange, guest users must submit a request via mail to "info@spartna.com" within 14 days of receiving the order. Alternatively, you can also contact Customer Care at +971 547796588 Monday to Friday from 9:00 am to 6:00 pm (GMT+4). During Ramadan, our working hours are 9:00 am - 3:00 pm from Monday to Friday.
ADDITIONAL INFORMATION
- Returned items must be received within 14 days of receiving the full order. Any returns received after the mentioned period will not be processed and the goods will be returned to you, and the shipping cost will be charged to you.
- If you've placed an order with more than 1 item, you can only request a return once all the items from your order have been delivered to you.
- Return or exchange of items is only permissible once.
- Any additional items returned that were not included in the approved list of returned items will be sent back to the customer and the shipping cost will be charged to the customer.
- All items must be returned in one package.
- All items must be returned in their original packaging with all tags attached. Please ensure you include any belts and any designer packaging that may have been included. If in any case where the products have not been returned in their original state, or are used & without tags, etc. then we will send back the product to the customer and the customer will have to pay for the shipping charges. The customer will not be allowed to choose their means of shipping the products, it will be returned through the shipping company/companies we work with only.
- All items are quality checked before dispatch, however, if you receive a damaged or faulty item then please login to your registered account. Go to your ‘My Account’ and to ‘Returns & Exchanges’ and follow the steps within 48 hours of receiving. For guest users, submit a request via the ‘Track Your Order’ page.
- You will receive an email to confirm that your return or exchange item(s) has been received and will process the refund.
- Returns, exchanges, and refunds of products purchased online can be done through the processes mentioned above.
SPARTNA RIGHTS
Please note that Spartna reserves the right to refuse refunds or exchanges on items that are considered to be unfit for resale.
Returns made outside of the 14-day timeframe will not be accepted and sent back to you and the shipping cost will be charged to you.
